How do I place an order?

Shopping on Isabibuy is easy! Once you have found the product you want to buy, just follow the steps below:

 

  • Click on ‘Buy Now’ to add this product to your cart
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

 

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How do I know my order has been confirmed?

We’ll send you an email once your order has been confirmed.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please contact our Customer Service Team on ​ +07305162285 or contact us here so we can help you to resolve the issue.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. For more information : Click here.

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery timelines here.

How do I cancel my order?

  • You can cancel your order by ​contacting our Customer Service here. If your order has already been shipped, we will try to stop its delivery.
  • Please note that it is a bit difficult to hand pick one package out of tens of thousands of packages we process daily. You can simply reject the item on delivery and ignore any email or SMS regarding the delivery / pick-up of package.

My order is delayed, What should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 07305 162285 or contact us here. You can also follow your order’s progress by entering the order tracking number on Click here.

I haven't received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 07305 162285 or contact us here and we will send it to you.

How can I sign-up as a customer on Isabibuy?

  • Start by clicking “Your Account” and then sign up in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will send you an email to welcome you to Isabibuy.

I have forgotten the password to my Isabibuy account. How do I access it?

  • Click Your Account and then Login in the top right side of your screen.
  • Enter your registered email address and click Proceed.
  • Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

How can I add a new delivery address to my account?

To add an additional delivery address to your account:

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click Address Book in the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click on Save this Address.

Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

How can I change the password of my account?

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • In the contact details box, click change Password
  • Enter the required information and click “Submit”

How do I pay on Isabibuy?

You can choose from the different payment methods available on Isabiby. Please find below the list of available payment methods:

  • PayPal
  • Credit/Debit Card via PayPal secure server.

You can find details of these payment methods at the final step of checkout.

How do I pay with my Debit / Credit Card?

At the end of the checkout choose PayPal as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Isabiby provides the utmost security on your payments.

Are there any hidden charges like sales tax when I make a purchase on Isabiby?

There are no hidden charges when you make a purchase on Isabiby. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.

What steps does Isabiby take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.

Are all products on Isabibuy original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Isabibuy.

Please contact us here if you think a product listed on our website does not meet these standards.

Are all products on Isabibuy new and unused?

Yes, Isabibuy only offers 100% new products.

Please contact us here if you think a product listed on our website that does not meet this condition.

How can I find the right product on Isabibuy?

You can start by clicking on a category name from the category menu on the top of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden costs or charges if I order from Isabibuy?

There are no hidden costs or charges when you order from Isabibuy. All costs are 100% visible at the end of the checkout process.

How do I know if a product comes with warranty?

Isabibuy provides you with chance to return your product within 7 days after delivery. If you have warranty on your product, potential issues may be covered under the warranty after 7 days.

If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the ‘more information’ box. If you have further questions, please contact our Customer Service Call Center at 07305 162285 or contact us here.

How can I claim warranty for my product?

You can claim warranty by presenting your product and the warranty card at an authorized service center of the Seller. Do not hesitate to contact our Customer Service Call Center at 07305 162285 or contact us here for the contact information of the service center. Please note that warranties are covered by Sellers. As a result, different sellers may offer different warranties for each product.

How do I report a listing infringement?

If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to contact us here.

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